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Delivery Terms & Conditions

Delivery Time

Natural Enzymes items are usually shipped within 2 business days* of receiving payment confirmation for your order.

*Business days do not include Saturday, Sunday or Bank Holidays. No delivery service available.

Please allow 3-5 business days for UK deliveries. European and international delivery times may vary.

Please bear in mind that these delivery times are approximations and during busy periods, delivery may be slightly longer.

Express orders confrimed before 11.45am will be dispatched the same day. Express orders placed on a Friday will be delivered on a Monday. This will be a Tuesday if it is a Bank Holiday Weekend.

Postage & Packing Charges

For all UK, European and International orders, delivery charges will vary depending on the total weight and size of the order.

Delivery to destinations outside the UK

Natural Enzymes accepts no liability for orders that arrive damaged or go missing when sent to destinations outside the UK. Customers wishing to place orders and requesting delivery to a destination outside the UK do so at their own risk.

Exchange Rates, Taxes & Duties

For importations of goods into other EU member states, prices are quoted net of import VAT, customs duty and other levies or taxes. As an importer of the goods into these member states, you are solely responsible for all import VAT, customs duty, other levies, tariffs and/or taxes and these may be payable on delivery of the goods to you.

Events Beyond Our Reasonable Control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control including, but are not restricted to, adverse weather conditions, fire, flood, explosions, accidents, traffic congestion, mechanical breakdown, obstruction of any public or private highway, acts of terrorism, vandalism, government act, riot, war, act of God or industrial dispute.

Returns & Refunds Policy

If you return goods to us, unopened, within 30 days of delivery, we will refund the amount charged. We do advise you obtain proof of posting from your local post office. We regret that no refunds will be given on products already opened.
See our Cancellation Policy below for more details.

This Returns Policy does not affect your legal rights.

Cancellation Policy

At Natural Enzymes, we want you to be delighted every time you shop with us. However, in the event that you wish to cancel your order, under the United Kingdom distance selling regulations, you have the right to cancel the contract for the purchase of the item(s) within a period of 7 working days (commencing from the date the goods are received). This applies to all of our products. However, we regret that we cannot accept cancellations for purchases where the item(s) has been opened.

To cancel an order, written or verbal confirmation must be made within this 7 day period.
Please email us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Goods must then be returned unopened within 30 days of the delivery date to receive a full refund for your order. All return orders should be sent to the following address:

Natural Enzymes
Unit D, Wallows Industrial Estate
Fens Pool Avenue
Brierley Hill
West Midlands

For your protection, we recommend that you use a recorded-delivery service and obtain proof of posting from your local post office. You must ensure they are packaged adequately to protect against damage. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.

As soon as we receive the returned unopened item(s), we will refund the relevant purchase price for that item.

Offers on our website may differ from our other promotions. This cancellation policy does not affect your legal rights.