Terms & Conditions
Natural products for eliminating common pests such as scabies, biting mites, parasites, cockroaches, head lice, crab lice, bed bugs, dust mites, cat fleas, dog fleas and garden pests. These are natural bio-degradable, 100% safe, non-tox chemical products. It cleans away microscopic mites, bacteria, grease and more. It prevents, protects and eliminates making your home a safe place for all the family and pets. Kleen Green can be used all around the home. It is totally safe around babies, the elderly and mothers to be.
Natural Ginesis U.S.A. creates distinctive, non-toxic cleaning and pest control products for body, home, pets, horses and birds.
Naturalenzymes.co.uk are the sole distributors of the genuine Natural Kleen Green Products for the UK & Europe.
These terms and conditions govern the sale of products by us (Natural enzymes) to you on the naturalenzymes.co.uk website. These terms and conditions constitute the entire agreement between Natural Enzymes, whose address is, Unit C, Wallows Industrial Estate, Fens Pool Avenue,Brierley Hill,West Midlands, DY5 1PY and you the customer.
Please read these conditions carefully before purchasing products. By ordering the products, you signify your agreement to be bound by these terms and conditions.
When you place an order on our website to purchase goods from us that constitutes an "Offer to Buy" from you. We accept this order when we send you an "Order Confirmation" email confirming that we have dispatched the goods you have ordered from us. That acceptance will be deemed to be complete and communicated to you at the time we send the Confirmation email, whether you receive that email or not.
Orders must be confirmed by 11.45 am daily on Monday to Thursday for next day delivery - Expections for holidays ie. Bank holiday Monday when it will be Tuesday there on.
Orders taken after 11.45 am will be sent out next day without any exceptions.
Natural Enzymes items are usually shipped within 2 business days* of receiving payment confirmation for your order.
*Business days do not include Saturday, Sunday or Bank Holidays. (no deliveries)
Please allow 3-5 business days for UK deliveries. European and international delivery times may vary.
Please bear in mind that these delivery times are approximations and during busy periods delivery may be slightly longer.
Postage & Packaging Charges
For all UK, European and International orders, delivery charges will vary depending on the total weight and size of the order.
Deliveries to Destinations outside the UK
Natural Enzymes accepts no liability for orders that arrive damaged or go missing when sent to destinations outside the UK. Customers wishing to place orders and requesting delivery to a destination outside the UK do so at their own risk.
International Shipping Rates
International shipping rates are based on the delivery’s destination in addition to the weight of the order.
To find out how much your shipping will cost, simply add your desired items to your cart and proceed to checkout. On the order preview page you will be able to view your estimated shipping cost and your order total.
Our items are shipped from England United.Kingdom and we remain committed to serving our customers worldwide.
Import Taxes & Duties
When ordering internationally, you may incur higher-than-expected import duties, tariffs or brokerage fees, your order may not be deliverable, or customs may quarantine or return your order back to us upon their inspection.
Any duties, tariffs, brokerage fees, quarantine charges, or local taxes that may apply to your order are your responsibility.
We cannot anticipate or estimate country-specific duties, tariffs, brokerage fees or taxes that may apply to your order. It is your responsibility to research and understand these fees and pay them once levied.
Again, our prices do not reflect any of these additional charges.
These fees are determined by local customs offices and we are not responsible for any such fees incurred, they are your responsibility and you must pay.
Declaration of Value & Product Description
Due to international shipping laws, your shipping label will include the full value of your order minus the shipping cost.
We include an itemized packing list with every order, which indicates the name(s) of the product(s) ordered and how many of each.
Importance of Your Contact Information
Before submitting your order, please take a moment to double-check and ensure that your shipping address, phone number AND email address are all entered and 100% accurate. International shipping services require this information in order to contact you in the event of a delay or any other problem with the delivery of your order.
Due to certain shipping restrictions and prohibited products that vary from country to country, we are unfortunately unable to ship some items and ingredients to certain locations. These restrictions are subject to change at any time.
Always check your countries list of restrictions before ordering, we strongly advise that you confer with local Customs authorities on the most current up-to-date list of permitted and restricted items.
For large orders and backorders, we may split your order into several packages. You will not incur additional shipping charges when this happens. The shipping charge you paid during checkout will be split among the multiple packages.
Natural Enzymes U.K. - Products is not liable for packages refused or held by customs for delivery.
There are many country-specific laws, regulations and restrictions that may impact our ability to ship your order and your ability to receive it. We recommend you contact your customs office to understand what regulations and restrictions may apply to the items you are ordering. Your local customs regulators may delay your order or reject it from being delivered based on your local laws.
All international orders are eligible for return for 30 days from the date of your order. You may only return an unopened item. It is important to note that, in the event of your order being returned to us due to a banned or restricted products policy, an incorrect shipping address, a refusal to pay customs fees or acceptance of the order, or if there is no one available to accept your order, we will refund your payment.
You will receive the total amount of the order minus the shipping charge and all discounts.
You will also be responsible for any other outside charges such as warehousing fees or return postage fees.
If the cost to return the order is greater than the total amount due to be refunded, we will instruct the carrier to abandon your order and you will not receive credit. If a product is seized by customs, you will not be issued credit for that product.
When returning a package, please note refunds cannot be issued until the returned package has arrived to our warehouse.
♦If you choose Airmail, your package will undergo less inspection and will be subject to fewer duties through customs. However, this option does not include tracking information and generally takes longer before being delivered. We cannot offer refunds for orders shipped via Airmail that are lost.
Changes to These International Shipping Policies
We reserve the right, in our sole discretion, to change these International Shipping Rates at any time by posting revised terms to the International Shipping Rates. It is your responsibility to check periodically for any changes we may make to these Rates. Your continued use of the Services following the posting of changes to these rates or other terms or policies means you accept the changes.
Events Beyond Our Reasonable Control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control including but are not restricted to, adverse weather conditions, fire, flood, explosions, accidents, traffic congestion, mechanical breakdown, obstruction of any public or private highway, acts of terrorism, vandalism, government act, riot, war, act of God or industrial dispute.
Returns & Refunds Policy
If you return goods to us, unopened, within 30 days of delivery we will refund the amount charged. We do advise you obtain proof of posting from your local post office. We regret that no refunds will be given on products already opened. See our Cancellation Policy below for more details.
This Returns Policy does not affect your legal rights.
At Natural Enzymes we want you to be delighted every time you shop with us. However, in the event that you wish to cancel your order, under the United Kingdom distance selling regulations, you have the right to cancel the contract for the purchase of the item(s) within a period of 7 working days (commencing from the date the goods are received). This applies to all of our products. However we regret that we cannot accept cancellations for purchases where the item(s) has been opened.
Goods must then be returned unopened within 30 days of the delivery date to receive a full refund for your order. All return orders should be sent to the following address:
Unit C, Wallows Industrial Estate
Fens Pool Avenue
For your protection, we recommend that you use a recorded-delivery service and obtain proof of posting from your local post office. You must ensure they are packaged adequately to protect against damage. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.
As soon as we receive the returned unopened item(s), we will refund the relevant purchase price for that item.
Offers on our website may differ from our other promotions. This cancellation policy does not affect your legal rights.
Limitation of Liability
Our liability to you for breaking any of these Terms and Conditions is limited to refunding any money you've already paid for items that you haven't received or that you've returned within the agreed time scales and in the required condition. We won't be liable for any other loss or damages, unless the loss or damages are caused by our negligence or our breach of these terms and conditions.
We do not accept liability for any errors and omissions and reserve the right to change information, prices, offers, specifications and descriptions. We will endeavour to do our best to correct errors and omissions as soon as practicable after we become aware of them. We shall be under no obligation to dispatch an order for products/offers which have been advertised incorrectly but we shall give you the option to either cancel the order or confirm the order at the correct price.
All Natural Enzymes products that we sell are safe and non-toxic when used as directed. Natural Enzymes is not a substitute for medical advice. The operators of this website and those who provide information for this site do not directly or indirectly practice medicine or dispense medical advice or services through this website. You should not rely on this information to determine a diagnosis or course of treatment, nor should it be considered a replacement for consultation with a physician or other certified healthcare provider. Natural Enzymes do not make representations or warranties with respect to any information offered or provided on or through any company web sites regarding treatment, action or application of product. Natural Enzymes shall have any liability for the content, errors or omissions in the information provided by this web site. Natural Enzymes are responsible or liable for any advice, course of treatment, diagnosis, or any other information, services or products that you obtain through this site. Those with health problems, pregnancy or who are nursing are specifically advised that they should consult their physician before taking any nutritional supplement.